Terms and Conditions

The General Terms and Conditions presented herein apply to all the offers contained in this website - also called "site" - issued by BUG HUG, em nome de Filipe de Medina e Moura Velho Cabral, daqui em diante designada BUG HUG, com sede na Rua Gonçalo Cristóvão nº312 2ºA, 4000-266 Porto, Portugal, com o NIF 240143493.

These General Terms and Conditions apply equally to all agreements and relationships concluded between BUG HUG and any customer placing orders through this website.

BUG HUG only accepts orders for products through this website, subject to these conditions of sale.

The general conditions of sale are the only ones to be applicable and supersede all other conditions, except prior agreement, expressed and in writing. BUG HUG may occasionally modify certain provisions of its general conditions, so it is necessary that they be consulted at each visit to the website www.bughug.com (here called "site"). We believe that whenever a request is validated, the customer is automatically accepting our General Terms and Conditions.


Registration and Order Process

To make your purchases through this website, you must register in advance. The data requested for registration are:

Date of birth
Tax Identification Number

To make the choice of products and your order you should consult the products presented on this website, grouped by several Categories: Baby, Girl, Boy, Accessories and Promotions. These categories are identified in the top menu and left column in the internal pages of the website. By choosing one of these categories you will have access to the category belonging to the selected area as well as to the list of products.
In each of these categories there may still be subcategories added. When selecting a category or subcategory you will have access to the list of products.

The products displayed on the site, which you wish to order, should be inserted into the shopping cart by using the "Buy" or "Add to Cart" option. You can also obtain more detailed information about the products displayed, clicking on the product name, to access detailed images of them, their designations and references, features, other models, etc.

All products presented on the site are described as accurately as possible. However, users should read the product descriptions carefully, and if in doubt, contact BUG HUG at info@bughug.com. Due to computer color settings, browser software, or computer system, the colors of products displayed in the photos on www.bughug.com may differ from actual colors. BUG HUG cannot be held liable for such differences.

Once you have placed all the products you want to order in the shopping cart, you can proceed and complete your order. You should observe the following steps:

  • Step 1 - Personal information; if you have already logged in, you only need to enter the Email and Password.
  • Step 2 - Addresses;
  • Step 3 - Shipping method;
  • Step 4 - Payment;

After confirmation of your order you will receive an order-response reply e-mail.

Confirmation of the availability of the ordered products and acceptance of your order will be made by sending new email or, if this is not possible, by telephone.
Only with this acceptance by BUG HUG will be formed the agreement that obliges to www.bughug.com and the client, and of which these conditions of sale form part.

BUG HUG may withdraw, at any time, any offer or change the price indicated until the existence of the agreement with the client.
No liability for typographical errors shall be attributable to BUH HUG.

Payment options

The means of payment available are:

(a) Prior bank transfer
(b) ATM Reference (only available for Portugal)
(c) Submission to collection
(d) Paypal

BUG HUG accepts payment via PayPal and Bank Transfer. You can pay quickly and securely using your PayPal account or your credit or debit card. If you wish to pay by bank transfer, you will receive the bank details to do so.

All transactions are encrypted and 100% secure.

All prices on www.bughug.com are indicated in EUR €. The final price is fixed and will be charged in EUR €. The value on your card's invoice will be the equivalent amount in your local currency based on the fee applied by your credit card company when the amount is charged to your account. Please note that the rate used by your bank or credit card company may not be the exact rate as indicated at the time of purchase. The price of each product is indicated excluding shipping costs, but including VAT in Portugal (23%).

BUG HUG reserves the right to change the prices of products sold. The prices of the products will be valid during the time of placing an order.

Tax Free (customers outside the EU) - All our prices include 23% VAT (Portuguese tax) and are applicable within the European Community (EC). Customers outside the European Union (EU) will have the VAT rate removed in the checkout process.

Shipping and Returns

BUG HUG respects the deadlines of an order as long as stocks are available.

In the event that one of the ordered products is not available in stock, BUG HUG will contact the customer by e-mail or by telephone within a maximum of 3 working days from the date of order.

BUG HUG will use its best efforts to deliver the products on time, but will not be liable in case of delay for any reason.

The customer has a maximum period of 14 days to resolve freely the purchase agreement with BUG HUG. For this purpose you should contact us at info@bughug.com.

The return of the products, as well as the delivery of their substitutes or the issuance of credit note or cash refund, will be made on a date to be agreed between the parties. You should always return the products in their original packaging, with all accessories and proof of purchase.

See detailed conditions at: Shipping & Returns Information

Treatment and Security of Personal Data

In compliance with the provisions of the Personal Data Protection Law, BUG HUG customers and users of the website may, at any time, exercise their rights to access, rectify, cancel and communicate their data in the following ways: in the area of ​​the website called "My Account" or through info@bughug.com. If you wish to cancel your e-mail, you must do so through the e-mail address that is in our database, otherwise we will be unable to remove it.

The client authorizes BUG HUG to process in an automated way the customer's personal data, including all those disclosed at the time of registering on the website, for the purposes necessary for contracting with the customer, management and execution of purchases and their registrations, access control , including the use of the "cookies" technology, which may be accessed by service providers and suppliers of BUG HUG, namely accounting and auditing companies.

 The client authorizes BUG HUG to disclose personal data of the client to other companies belonging to the same group or to third parties based in Portugal for advertising purposes, including direct marketing, advertising, prospecting and market analysis, such disclosure in the field on the site intended for that purpose.

Other Rights and Responsibilities

Each registered customer will choose a Username (e-mail) that is unique, personal and non-transferable. The password is chosen by the client at the time of registration and should be kept secret.

The Payment options made available for collection guarantees a payment against delivery and, simultaneously, a maximum level of security, whether made in cash or by check.

The prices are presented in euros and include the respective taxes and fees (VAT). The indicated prices are exclusive for the purchase through this site.

The availability of the products presented on the website is limited to the existing stock at any time. Prices and other descriptions are subject to change without notice, including by virtue of stock replenishment.

All data and contents of the site, including trade signs, are the exclusive property of BUG HUG or third parties and as such are protected by law.

BUG HUG assumes no responsibility for any errors in the content of the site and the information provided. BUG HUG makes every effort to ensure the accuracy and compliance of the site, reserving the right to freely change the contents of the site, at any time and without prior notice.

BUG HUG shall not be liable for any damages or inconveniences arising from the use of the Internet, including, for example, as a result of the interruption or deficiency of the service and access, external intrusion or presence of computer viruses or any case of force majeure.

The Newsletters sent by e-mail are intended for the dissemination of promotions and general information of BUG HUG. The customer can receive the Newsletter, as soon as they register in the Newsletter or on the website, although there is no indication to the contrary in the registration form.

Legislation and Forum

Any agreements and documents, to which these conditions of sale are applicable, shall be governed by Portuguese law. Disputes arising out of any agreements or documents to which these conditions of sale apply shall be submitted to the competent courts of Portugal.

Porto, Dezembro 2022